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Updates to Refineries and Factories

Discussion in 'News & Announcements' started by Luck, Jan 28, 2017.

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  1. Luck

    Luck Guest

    Hi guys.

    This is just a quick update post to inform everyone about what's happening with the ongoing issues with refinery / factory progress being lost, and the continued bugs with this system. I can only apologise that these issues have lasted for as long as they have done. We've poured hours of development time into looking into this problem, and are just as frustrated as you guys.

    I rolled out a patch for this issue just over an hour ago, and have spent some time with the staff team testing the new system - our results so far indicate that the issue is now resolved. I am unsure quite what the extent of the data loss is, however we know it has affected a number of users.

    To compensate for the lost progress, all players have had their EToken balance set to at least 3,000. (if you had more than this, your balance will remain the same). This should allow you to repurchase some of the lost refinery unlocks & factory boosts.

    We have also enabled a 65% off sale throughout the store, lasting until the end of this weekend.

    Hopefully this is the last we will experience of the problem going forward.

    Just to clarify, this issue only affects progress made with refineries and factories. Nothing else has been lost.

    Thanks for your ongoing support.


    p.s. we have a super fancy new content update releasing soon
     
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  2. BlackDarling

    BlackDarling Member

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    Ok thanks.
     
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  3. soyup

    soyup Well-Known Member

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    What does tm mean? Tomorrow?
     
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  4. ElvenRider

    ElvenRider Active Member

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    I'm sure all with those issues while be happy to see this patch pushed out. :D

    p.s. can the update include comparators, please?
     
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  5. Luck

    Luck Guest

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  6. nationalities

    nationalities Active Member

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    BUT 3000 ONLY BOUGHT ME 6 slots on 4 Refins WHEN I HAD 9 on 3 AND 10 on 1 WITH 37 ready t3 marshmallows in them smhhhh
     
  7. Cyclone

    Cyclone Active Member

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    Be happy you even got 3k ets usually stuff like this never happens.
     
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  8. FaZe_Shrek

    FaZe_Shrek Active Member

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    Thanks! This bug was making me mad xD. Can't wait for teh super fancy content release!!1
     
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  9. AlphaVoids

    AlphaVoids New Member

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    We are sorry that this bug occurred, but we have done our best to fix and rectify the situation. We understand not everyone is going to be happy, but have done our best to help everyone possible fairly.
     
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  10. DdubsRulez2

    DdubsRulez2 Infamous Member

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    At least I'll get back about 1/4 of what I lost, in one reboot. But don't you think giving EVERYONE 3000 etokens might be a little OP?
     
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  11. Josh2381

    Josh2381 Member

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    What about for someone who had proof of what they lost.
     
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  12. ZomBEEkillur

    ZomBEEkillur New Member

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    at least u got some tokens
     
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  13. Josh2381

    Josh2381 Member

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    I haven't checked yet but they said if you had more than 3k you would not get any. I had 4K
     
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  14. Sosa

    Sosa Active Member

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    Awesome, good job @Luck!
     
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  15. The_Lit_Knight

    The_Lit_Knight New Member

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    Thx for trying.
    U r awesome!!!!!!!!!!!!!
     
  16. _SavAgE_X

    _SavAgE_X Senior Member

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    Yes luck !!!!!
     
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  17. _SavAgE_X

    _SavAgE_X Senior Member

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    You make a appeal I guess so they can give you it back/ compensate you for the loss.
    How much did you lose Josh?
     
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  18. Josh2381

    Josh2381 Member

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  19. saindsyd

    saindsyd Member

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    was everyone supposed to recieve the 3k etokens today? i still dont have any, i currently only have 91 which is what i had before this msg
     
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  20. BazerKing

    BazerKing Well-Known Member

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    3k etokens hype!!!
     
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