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Hi guys.
This is just a quick update post to inform everyone about what's happening with the ongoing issues with refinery / factory progress being lost, and the continued bugs with this system. I can only apologise that these issues have lasted for as long as they have done. We've poured hours of development time into looking into this problem, and are just as frustrated as you guys.
I rolled out a patch for this issue just over an hour ago, and have spent some time with the staff team testing the new system - our results so far indicate that the issue is now resolved. I am unsure quite what the extent of the data loss is, however we know it has affected a number of users.
To compensate for the lost progress, all players have had their EToken balance set to at least 3,000. (if you had more than this, your balance will remain the same). This should allow you to repurchase some of the lost refinery unlocks & factory boosts.
We have also enabled a 65% off sale throughout the store, lasting until the end of this weekend.
Hopefully this is the last we will experience of the problem going forward.
Just to clarify, this issue only affects progress made with refineries and factories. Nothing else has been lost.
Thanks for your ongoing support.
p.s. we have a super fancy new content update releasing soon
This is just a quick update post to inform everyone about what's happening with the ongoing issues with refinery / factory progress being lost, and the continued bugs with this system. I can only apologise that these issues have lasted for as long as they have done. We've poured hours of development time into looking into this problem, and are just as frustrated as you guys.
I rolled out a patch for this issue just over an hour ago, and have spent some time with the staff team testing the new system - our results so far indicate that the issue is now resolved. I am unsure quite what the extent of the data loss is, however we know it has affected a number of users.
To compensate for the lost progress, all players have had their EToken balance set to at least 3,000. (if you had more than this, your balance will remain the same). This should allow you to repurchase some of the lost refinery unlocks & factory boosts.
We have also enabled a 65% off sale throughout the store, lasting until the end of this weekend.
Hopefully this is the last we will experience of the problem going forward.
Just to clarify, this issue only affects progress made with refineries and factories. Nothing else has been lost.
Thanks for your ongoing support.
p.s. we have a super fancy new content update releasing soon
